RTC Managed Services, a Canada based Managed Service Provider (MSP), provides its services to you subject to the following Terms of Service (“TOS”). By using RTC Managed services, you agree to be bound by the following terms and conditions. If you do not agree to these terms and conditions, you should not use RTC Managed services.
Purpose of the TOS: These TOS govern the use of RTC Managed services and any associated software, documentation, and support services (collectively, the “Services”).
Agreement to TOS: By using RTC Managed Services, you are agreeing to be bound by these TOS. If you do not agree to these TOS, you should not use RTC Managed Services.
Description of Services: RTC Managed Services provides a variety of services, including but not limited to, IT support, network management, software development, and data backup and recovery. The specific services provided to each client will be outlined in a separate agreement.
Limitations of Services: RTC Managed Services will make every effort to provide reliable and efficient services. However, we cannot guarantee that the Services will be uninterrupted or error-free. We will not be liable for any damages caused by interruptions or errors in the Services.
Payment Terms: RTC Managed Services requires payment in advance for all Services. Payment can be made by credit card, check, or wire transfer.
Fees: we charge a monthly fee for its Services. The specific fee for each client will be outlined in a separate agreement.
Refund Policy: RTC Managed Services does not offer refunds for its Services.
Data Security: RTC Managed Services takes the security of client data very seriously. RTC Managed Services uses industry standard security measures to protect client data, including firewalls, encryption, and secure servers.
Confidentiality Agreement: RTC Managed Services will not disclose any client data to third parties without the client’s express permission.
Service Level Guarantees: RTC Managed Services guarantees a certain level of service for its clients. The specific service level guarantees for each client will be outlined in a separate agreement.
Reporting and Resolving Service Issues: If a client experiences an issue with RTC Managed Services, the client should contact RTC Managed Services support team. RTC Managed Services will make every effort to resolve the issue in a timely manner.
Ownership of Intellectual Property: Any intellectual property related to RTC Managed Services remains the property of RTC Managed Services.
Restrictions on Use of Intellectual Property: Clients may not use any intellectual property related to RTC Managed Services for any purpose other than the specific purpose for which it was provided.
Conditions for Termination or Cancellation: RTC Managed Services may terminate or cancel a client’s Services at any time if the client breaches any of these TOS.
Procedures for Termination or Cancellation: If RTC Managed Services terminates or cancels a client’s Services, the client will be notified in writing.
Limitations of Liability: RTC Managed Services will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of RTC Managed Services.
Indemnification: You agree to indemnify, defend and hold RTC Managed Services, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these TOS.
Agreement to Resolve Disputes Through Arbitration or Mediation: Any disputes arising out of or in connection with these TOS shall be resolved through arbitration or mediation, as mutually agreed by both parties.
Governing Law: These TOS shall be governed by and construed in accordance with the laws of Canada, without giving effect to any principles of conflicts of law.
Jurisdiction: Any disputes arising out of or in connection with these TOS shall be subject to the exclusive jurisdiction of the courts located in Canada.
Entire Agreement: These TOS constitute the entire agreement between you and RTC Managed Services with respect to the use of RTC Managed Services Services.
Severability: If any provision of these TOS is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
No Waiver: RTC Managed Services failure to enforce any right or provision in these TOS shall not constitute a waiver of such right or provision unless acknowledged and agreed to by RTC Managed Services in writing.
Force Majeure: RTC Managed Services shall not be liable for any delay or failure in performance of its obligations under these TOS, if such delay or failure is caused by a force majeure event, such as natural disaster, war, terrorism, strike, lockout, or governmental act.
Contact Information: If you have any questions or concerns about these TOS, please contact RTC Managed Services support team at info@rtcmanaged.com.
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