Learn About Our Excellent Journey | RTC Managed Services

// OUR story

A little history

You know how life sometimes nudges you in a direction you didn't expect? That’s how our journey began. Fresh out of school and seeking work, I made a flyer offering computer repair services.

The response was overwhelming—it was like the community had been waiting for a helping hand. It didn't take long to realize this was more than just a job; it was my calling.

I saw a gap in the market for something more than computer support. Small businesses needed honest, dependable IT support. So, I took the leap, built this company, and made it my mission to be there for these businesses when they need it most.

// How far we've come

Simplifying your IT experience

We’ve built everything on one simple idea: your IT should just work, no fuss. And we’re here to make sure it does.

Whether it’s fixing those little annoyances or setting up solid systems to keep your business safe, we’re all about having your back—whenever you need us.

And that's not all; we are always looking for better ways to make your IT more reliable and easier to manage. Our goal is to keep your business running smoothly, now and in the future.

// CORE VALUES

The RTC code

These are the values that shape how we work and care for your business.

Trust

Trust is everything to us. When you work with us, you’ll always know what to expect—clear communication, honest advice, and solutions that keep your business moving forward.

Reliability

When things go wrong, we’re right here. We respond quickly, fix problems fast, and make sure your IT is reliable day in and day out. We won’t leave you hanging—not now, not ever.

Personal Connection

We take the time to understand what makes your business tick, so we can offer support that fits you perfectly. When you work with us, you’ll feel like you have an IT partner who truly gets you.

Efficiency

We know your time is valuable. That’s why we work behind the scenes to make sure your systems are running smoothly, so you can run your business without worrying about tech issues.

// our team

Meet the team

// testimonials

Director

Tadpoles Riverdale

You've done it again Keegan! Thank you for helping me sort through or phone line issues. You're so patient and easy to work with. I really appreciate you! You stayed on the phone with me the entire time while we worked through this and so understanding and supportive of my limited tech knowledge. Thanks Again!

Chris Nemeth

Owner

Resolution Inplant Services

We took on RTC for our work and personal IT systems, and have been nothing but pleased with the results. Their tech support is outstanding. Highly recommend.

Stephanie Dyer

Team Mentor

Childventures Early Learning Academy

James was incredibly kind and helpful! He walked me through fixing my tech issues over the phone, step-by-step with patience and made me feel at ease.

Diane Sousa

Administrative Assistant

Childventures Early Learning Academy

Just want to say how very impressed we are with James. He has the best customer service demeanor and is always so friendly and pleasant to talk to on the phone. We finally got to meet him in person today and found him to be equally personable in the flesh. He fixed all of our open tickets and answered a lot of other questions we had for him as well. You've got a rock star of an employee with James and we just wanted to make sure we recognized him to his boss!

Crys Masterson

Barristor, Solicitor & Notary Public

Masterson Law

After interviewing several providers, my law firm (Masterson Law) hired Jeremy and his team for IT support. They're personable, professional, responsive, and capable. I would highly recommend their services and will be using them for as long as they'll have me!

Trace Junker

Director of Operations

Childventures Early Learning Academy

My experience with RTC has always been personable, friendly and shows their expertise in the field. I would definitely recommend them for any of your IT support needs.

Linda c

Enrolment Coordinator

Childventures Early Learning Academy

RTC has a great team who work efficient and are committed to assisting personal office requests and trouble shooting. Thank you RTC for the continued great service!

Jeanine Garlow

Office Manager

Masterson Law Vandoop

RTC is professional, personable and knowledgeable. Highly recommended :)

Claudia Rodriguez

Logistics Coordinator

Mars Metal Company

Excellent in setting up all as needed for us. Super thankful!

Joshua Silverthorne

President

Flamboro Technical Services

Great IT company to work with, responsive and knowledgeable in multiple facets of IT.

Michael M

Executive Director

Childventures Early Learning Academy

Great IT company

Poss Design LTD

A++ top notch IT services - highly recommended. RTC has been our only IT service provider for over 15 years, and we hope they will be for another 15 more. We have yet to run into a problem that RTC hasn't solved quickly and professionally - everything from server implementation/security/maintenance, to employee computer setup/maintenance/support, to custom video conferencing solutions, and all other IT needs. RTC keeps our data secure, and keeps our business running.

Empower your business with reliable IT solutions

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A little history

Simplifying your IT experience

The RTC code

Trust

Reliability

Personal Connection

Efficiency

Meet the team

Empower your business with reliable IT solutions

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