Tech Support Help Desk in Burlington

Hire 24/7 Tech Helpdesk Support In Burlington

We provide a local helpdesk team who get to know you and your team and limit business downtime. We want you to have the utmost confidence in your infrastructure, so RTC Managed IT services offers a 24/7 helpdesk to ensure that any issues you have can be addressed without any wait-times and with full clarity and explanation from our experts.

We ensure that we are available to you day and night for any question or concern, big or small. Our 24 hour helpdesk is staffed with professional, courteous, and certified technicians to offer technical support in a timely manner. We recognize how frustrating it can be when calling helplines and dealing with someone new each time so we have kept our helpdesk to 3 dedicated technicians. Say good-bye to having to re-explain yourself time and time again. We know you, we know your business, and we are here to help.

Burlington's 24/7 Tech Support for Seamless Business Operations

In today’s fast-paced, technology-driven world, businesses of all sizes rely on technology to support their operations and compete in their respective markets. However, technology can also be a source of frustration and downtime when it fails or runs into problems. That’s why 24/7 tech support services are increasingly in demand by businesses.

Helpdesk support is essential for companies looking to keep their technology systems up and running smoothly. This type of support service provides around-the-clock assistance for businesses that need help with their technology, no matter what time it is. Whether it’s a critical issue that needs to be addressed immediately, or a routine software upgrade, a 24/7 tech support service can provide the help and support businesses need.

IT helpdesk support is an essential component of any modern business, as technology has become increasingly integrated into the operations of organizations of all sizes. IT helpdesk support provides a centralized point of contact for employees to receive technical support, troubleshoot issues, and resolve problems related to technology and systems.

Benefits of Our IT Support Services in Burlington

Simply put, access to IP Pro’s.CIO, CTO, and technicians with different levels of skill and expertise. Partnering with an MSP brings you all the needed skill to maintain your IT infrastructure at a lower cost than employing an IT team.

Managed IT Services

Experienced Team

We stick to what we know best to develop the best strategy for your business needs!

Cutting Edge Technology - IT Company

Cutting Edge Technology

We use the best, most up-to-date software, technology and methods to keep your business on the cutting edge.

Features of Our IT Helpdesk Support in Burlington

Predictable Costs For Managed IT

Experience predictable IT expenses with RTC Managed Services. Our flat monthly rate ensures complete IT support and services without any hourly billing surprises.

24/7 Support & Threat Protection

At RTC Managed, we are available round the clock to ensure that companies stay on the cutting edge of technology, proactively safeguard against threats, and adapt to industry trends for sustainable growth.

Peace of Mind & Rock-Solid Cyber Security

cyber security is of utmost importance as small to medium-sized businesses are potential targets for privacy breaches by hackers. Recognizing the need for tailored solutions, RTC Managed takes a multi-layered approach to cyber security, customizing strategies to meet your specific needs and protect all your systems and networks effectively.

Proactive Tech & IT Support

Prevent downtime, wasted staff hours, and frustration. Upgrade to a more efficient and proactive IT approach for enhanced productivity and seamless operations.

More Expertise, Lower Costs

Get access to a team of skilled professionals, including IP Pro’s CIO, CTO, and technicians with diverse levels of expertise. With a MSP, you build, maintain & protect your IT at a cost lower than employing an in-house team.

Customized To Your Unique Needs

We understand that every business is different, and our team works closely with you to assess your requirements and develop personalized IT strategies that align with your goals. With a focus on delivering cost-effective solutions, we ensure that your IT investment optimally supports your business operations and growth.

Benefits Of Having 24/7 Helpdesk Support in Burlington

There are several key benefits to hiring us for 24/7 tech support services. One of the main benefits is that it provides peace of mind. With a 24/7 tech support service, businesses can be confident that they will be able to get help and support when they need it, no matter what time of day or night it is. This can help minimize downtime, improve cybersecurity, and ensure that businesses can continue to operate effectively, even when technology issues arise. By having a disaster recovery plan in place, you can further ensure your business is secure, no matter what happens.

Another benefit is that it can help businesses save time and money. By outsourcing tech support services to a specialist provider, businesses can free up their internal IT staff to focus on other important tasks, such as developing new technologies or implementing new systems. This can also reduce the need for businesses to invest in expensive hardware and software, as well as reducing the cost of maintaining an in-house IT team. Or, like many small businesses, you don’t have an internal IT team and the cost of several in-house hires to provide a similar level of service would be cost-prohibitive.

A business providing 24/7 tech support services can also provide businesses with access to a wide range of expertise and skills. With a team of experienced technicians available around the clock, businesses can get help and support with a wide range of technology issues, from simple software upgrades to complex network configurations. This can help ensure that businesses get the right support and advice, no matter what their technology needs are.

Burlington IT Support Services You Can Count On

At RTC, we ensure you have the support you need exactly when you need it. Forget about wait times and have your issues solved right away. To learn more about how we can help, call us at (905) 633-3912 or click below to complete our contact form for your free quote.

Our Clients Path to Success All Started Right Here

Access Control


Our experts take out their magnifying glass and take an in depth look at your complete IT infrastructure. Our team is then able to address any potential risks to your infrastructure and plan the best route to close those gaps.

Design Thinking


We will create a comprehensive plan to provide you with a reliable and secure infrastructure that is both cost effective and structured to fit your business needs.



Our technicians are passionate about what we do, and this is where we demonstrate our attention to detail. Your system will be polished to operate at peak performance and will run like a well-oiled machine.

Access Control


We monitor your system so that you don’t have to! We will ensure your structure is being managed so that you can focus on your extending business. We strive to provide you with confidence in your IT structure to assist in your overall success and growth.

Our Other Burlington IT Services

Managed IT Service

Managed IT Services

We make technology easy by providing one point of contact for all of your technical support needs.

IT Consulting

IT Consulting

We take a holistic approach to assess your business’s technology requirements and goals

Business Continuity Disaster Recovery

Disaster Recovery

You can’t predict the next crisis, but we can help you be prepared for it, as well as recover from  incidents.

Cyber Security

Cyber Security

Cyber Security does not have to be a daunting challenge. We’ll help secure your system and data in a simple manner.

Save Thousands on IT Expenses

Tech Support Helpdesk

We provide a local helpdesk team who get to know you and your team and limit business downtime and minimize impact.

All Services

All Services

What Clients Say About Our IT Helpdesk Support in Burlington

Crys Masterson
After interviewing several providers, my law firm (Masterson Law) hired Jeremy and his team for IT support. They're personable, professional, responsive, and capable. I would highly recommend their services and will be using them for as long as they'll have me!
joshua silverthorne
great IT company to work with, responsive and knowledgeable in multiple facets of IT
Diane Sousa
Just want to say how very impressed we are with James. He has the best customer service demeanor and is always so friendly and pleasant to talk to on the phone. We finally got to meet him in person today and found him to be equally personable in the flesh. He fixed all of our open tickets and answered a lot of other questions we had for him as well. You've got a rock star of an employee with James and we just wanted to make sure we recognized him to his boss!
Linda c
RTC has a great team who work efficient and are committed to assisting personal office requests and trouble shooting. Thank you RTC for the continued great service!
Michael M
Great IT company
POSS Design Ltd
A++ top notch IT services - highly recommended. RTC has been our only IT service provider for over 15 years, and we hope they will be for another 15 more. We have yet to run into a problem that RTC hasn't solved quickly and professionally - everything from server implementation/security/maintenance, to employee computer setup/maintenance/support, to custom video conferencing solutions, and all other IT needs. RTC keeps our data secure, and keeps our business running.
Fantastic worry-free IT service and support. Automatic response to issues before we have time to call.

Frequently Asked Question About Our IT Help Desk Support Services in Burlington

An IT consultant is a professional who brings a wealth of knowledge, experience, and expertise to provide guidance and support for your business’s IT needs. They assess your technology requirements, develop comprehensive IT strategies aligned with your business objectives, and offer valuable insights and recommendations for optimizing your IT operations.

Hiring an IT consultant is a smart investment as they take a proactive approach to managing your technology, ensuring it aligns with your long-term vision. They can help you optimize your infrastructure, implement new systems, manage digital transformation initiatives, and provide cost-effective solutions. With their expertise, you can enhance productivity, minimize downtime, and focus on growing your business.

Small and medium-sized businesses can access expert IT knowledge and support without the burden of additional staffing costs. Startups and entrepreneurs can receive guidance on establishing a solid IT foundation and making informed technology decisions. Companies undergoing digital transformation can leverage an IT consultant’s expertise to identify areas for improvement and implement digital strategies. Businesses expanding or relocating can rely on IT consultants to manage the transition seamlessly. Additionally, any business concerned about cybersecurity can benefit from specialized IT consultants to identify vulnerabilities, implement security measures, and develop incident response plans.

The cost of hiring an IT consultant can vary based on factors such as project scope, consultant expertise, engagement duration, and specific business needs. IT consultants typically offer different pricing models, such as hourly rates, fixed project fees, or retainer agreements. It is advisable to discuss pricing and payment structures with potential consultants to align with your budget and project requirements.

RTC Managed offers comprehensive solutions tailored to your unique business needs. Our team of highly skilled professionals takes a proactive approach to managing your technology, ensuring maximum uptime, heightened productivity, and seamless business continuity. With our expertise, you can optimize your IT infrastructure, enhance security, and focus on driving your business’s success.

Looking for Cost-Effective IT Help Desk Support Services in Burlington?

Our team of IT experts will respond to your inquiry as soon as possible.

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